Help Page
We’re here to support you, whether that’s through hardware or knowledge.
FAQ Quick Links
Helpful Website Guides
Below are resources to help you use and navigate the website to the fullest.
Order Guide
This document walks you through how to place an order from your prescription.
Track Order Guide
This guide demonstrates the features of the Track Order page.
Frequently Asked Questions
Below are the answers to some frequently asked questions.
General
How does this program help the eye care professional or charity?
What kind of product selection will I have?
What are the requirements for a free pair of glasses?
What costs are associated for each order?
How will a lab be selected?
Can the same lab account be used for private pay and charity work?
Order
What if my patient requires a lens that is not offered on the Order page?
What does the “Remake/Redo” check box mean?
What does the “International Mission” check box mean?
What is the Order Reference/P.O. field?
Frames
Can I order more than one frame kit/collection?
Can I only order the frames in the kit/collection I received?”
Can I pick the frames in the kit/collection?
If the frame is low stock do I use the one from my Collection?
What does it mean when a frame is low stock/out of stock?
What do I do if a frame breaks?
My Account
Can I change my Business/Participant Name?
How can I cancel my account?
How and when should I update my forecast?
Contact Us
Have a question or concern? Please send us a email at cltl@onesight.org.au.